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Privacy policy



§ 1 Information about the collection of personal data

In the following, we provide information on the collection of personal data when using this website. Personal data is all data that is personally referable to you, for example, name, address, e-mail addresses, user behavior.


The controller per Art. 4 para. 7 of EU General Data Protection Regulation (GDPR) is:


Andreas Scholz
Managing Director   
Carl-von-Ossietzky-Str. 8
D - 55459 Grolsheim, Germany       
Phone: +49 (0) 6721 4007 0
E-mail: info@customchrome.de

You can contact our data protection officer at:


Horst Ußner
Phone: +49 (0) 177 600 4934
E-mail: datenschutz@customchrome.de

When you contact us via e-mail or via a contact form, the data you provide (your e-mail address, and if applicable your name and your telephone number) will be stored by us in order to answer your questions. We will delete the data collected in this context after its storage is no longer required, or otherwise limit its further processing if we are required by law to continue retaining it.


In case we employ contracted service providers for individual functions of our offer or would like to use your data for advertising purposes, we will inform you in detail about the respective processes. We also specify the defined criteria for the storage period.


§ 2 Your rights

You have the following rights towards us regarding your personal data:
•    The right to be informed,
•    The right to correction or deletion,
•    The right to limitation of processing,
•    The right to objection to processing,
•    The right to data portability.


You also have the right to file a complaint with a data protection supervisory authority concerning our processing of your personal data.


§ 3 Collection of personal data when visiting our website

If you use the website for information purposes only, i.e. if you do not register or otherwise provide us with information, we only collect the personal data that your browser transmits to our server. If you wish to view our website, we collect the following data which is technically necessary for us to display our website to you and to guarantee stability and security (legal basis is Art. 6 para. 1 sentence 1 lit. f GDPR):
•    IP address
•    Date and time of request
•    Time zone difference from Greenwich Mean Time (GMT)
•    Content of the request (specific page)
•    Access status/HTTP status code
•    The amount of data transmitted
•    The website making the request
•    Browser used
•    Operating system and device
•    Language and version of the browser software.


§ 4 Data collection using tools and applications


Use of cookies

In addition to the aforementioned data, cookies are stored on your computer when you use our website. Cookies are small text files that are stored on your hard disk in association with the browser you are using and by which the body which sets the cookie (in this case, us), receives certain information. Cookies cannot run programs nor deliver viruses to your computer. They serve to make our internet offer overall more user-friendly and effective.


This website uses cookies, the scope and functionality of which are explained below:
•    Transient Cookies
•    Persistent cookies.


Transient cookies are automatically deleted when you close the browser. This includes in particular the session cookies. These store a so-called session ID with which various requests from your browser can be assigned to the common session. This allows your computer to be recognized when you return to our website. Session cookies are deleted when you log out or close the browser.


Persistent cookies are automatically deleted after a specified period, which may differ depending on the cookie in question. You can delete the cookies at any time in the security settings of your browser.
You can configure your browser settings as desired and for example refuse to accept third-party or any cookies. Please note that you may not be able to use all functions of this website.
We also use cookies to identify you for follow-up visits if you have an account with us. Otherwise you will have to log in again for each visit.


The Flash cookies used are not recorded by your browser, but by your Flash plug-in. We also use HTML5 storage objects that are stored on your mobile device. These objects store the required data of your browser independently and do not have an automatic expiry date.


If you do not wish the Flash cookies to be processed, you must install an appropriate add-on, e.g. "Better Privacy" for Mozilla Firefox (https://addons.mozilla.org/de/firefox/addon/betterprivacy) or the Adobe Flash killer cookie for Google Chrome. You can prevent the use of HTML5 storage objects by using private mode in your browser. We also recommend that you regularly delete your cookies and your browser history manually.



Use of Google Analytics

This website uses Google Analytics, a web analysis service provided by Google Inc. ("Google"). Google Analytics uses cookies, which are text files placed on your computer, to help the website analyze how users use the site. The personal data about your use of the website that is generated by the cookies will usually be transmitted to, and stored in, a Google server in the United States. However, if IP anonymization is enabled on this website, your IP address will first be truncated by Google within the Member States of the European Union or other parties to the agreement on the European Economic Area. The full IP address is transmitted to a Google server in the USA and shortened there only in exceptional cases. Google will use this information on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity, and to provide other services regarding website activity and internet usage for the website operator.


The IP address provided by your browser as part of Google Analytics will not be combined with other data from Google.


You can prevent the use of cookies by selecting the corresponding settings on your browser; however, we would like to point out that if you do this, you may not be able to fully utilize all functions provided on this website. You can also prevent data generated by cookies, about your use of the website (incl. your IP address), from being passed to Google, and the processing of this data by Google, by downloading and installing the browser plugin available at the following link: http://tools.google.com/dlpage/gaoptout?hl=en.


This website uses Google Analytics with the function "anonymizeIP". As a result, IP addresses are only processed in truncated form in order to prevent Google from identifying specific individuals' use of the site. If the data collected about you is personally identifiable, it will be blocked immediately, and the personal data deleted as soon as possible.


We use Google Analytics to analyze and regularly improve the function of our website and make it more interesting for you as a user. Google has agreed to comply with the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework with regard to any personal data that is transferred to the USA. The legal basis for the use of Google Analytics is Art. 6 para. 1 sentence 1 lit. f GDPR.


Third party provider information: Google Dublin, Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001. User conditions: https://www.google.com/analytics/terms/de.html, overview of data protection: https://support.google.com/analytics/answer/6004245?hl=en, as well as the data protection declaration: https://policies.google.com/privacy?hl=en&gl=en.


This website also uses Google Analytics for an analysis of visitor flows across all devices, that is carried out via a user ID (Google Universal Analytics). You can disable cross-device analysis of your usage in your Google customer account under "My Data", "Personal Data".


Use of Matomo (formerly Piwik)

This website uses the web analysis service Matomo (formerly Piwik) to analyses and regularly improve the use of our website. Using the statistics gained, we can improve our offer and make it more interesting for you as a user. The legal basis for the use of Matomo is Art. 6 Para. 1 sentence 1 lit. f GDPR.


For this evaluation, cookies (more details in § 4) are stored on your computer. The information collected in this manner is stored exclusively on a server in Germany. You can prevent the evaluation by deleting existing cookies and preventing the storage of cookies. If you prevent the storage of cookies, we point out that you may not be able to use this website in its entirety. The prevention of the storage of cookies is possible through the setting in your browser. To prevent Matomo from being used, uncheck the following box to activate the opt-out plug-in:
[<iframe style="border: 0; height: 200px; width: 600px;" src="http://p432377.mittwaldserver.info/piwik/index.php?module=CoreAdminHome&action=optOut&language=de"></iframe>]


This website uses Matomo with the function "anonymizeIP". As a result, IP addresses are only processed in truncated form, which prevents direct personal contact. The IP address transmitted by your browser using Matomo will not be merged with other data collected by us.


The Matomo program is an open source project. You can obtain information on data protection from the third-party provider at https://matomo.org/privacy-policy.


Integration of Google Maps

We use Google Maps functions on this website. This allows us to display interactive maps directly on the website and enables your convenient use of the map function.


When you visit this website, Google receives the information that you have accessed the corresponding sub-page of our website. In addition, the data mentioned under § 3 of this declaration will be transmitted. This takes place regardless of whether Google makes available a user account via which you are logged in or no user account exists. If you are logged in to Google, your information will be directly associated with your account. If you do not wish to be associated to your Google profile, you must first log out before activating the button. Google stores your data as usage profiles and uses them for the purposes of advertising, market research and/or requirements-oriented design of its website. Such evaluation also takes place (even for users who are not logged in) for the purposes of providing customized advertising and to inform other social network users about activities on our website. You have the right to object to the creation of these user profiles, whereby you must contact Google to exercise this right.


For more information about the purpose and scope of data collection and its processing by the plug-in provider, please refer to the provider's privacy policy. There you will also find further information on your rights in this regard and setting options to protect your privacy: https://policies.google.com/privacy. Google also processes your personal data in the USA and has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.


Uptrends Real User Monitoring

This website uses Uptrends Real User Monitoring to measure performance as experienced by website visitors. Uptrends does not use cookies to collect information or track visitors to our website. Instead, Uptrends uses a small script file on our site that sends the performance data for the visitors of our website to the Uptrends servers. The information collected from each visitor includes IP addresses, device types, operating systems, and browsers used. Uptrends' servers aggregate the performance data of all of our website visitors and provide us with information that enables us to improve the user experience on the website based on the above information. Uptrends uses the IP addresses of our Web site visitors to obtain information about the visitor's state or country, but nothing else. In addition, Uptrends does not store IP addresses long-term and Uptrends does not track or share information about individual users with third parties.


Embedded YouTube videos


On our website we embed YouTube videos. The operator of the corresponding plug-ins is YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA. As soon as you visit a page with a YouTube plug-in, a connection to YouTube servers will be established. This will inform YouTube which pages you are visiting. When you are logged in to your YouTube account, YouTube can associate your browsing habits with you personally. You can prevent this by logging out of your YouTube account beforehand.


As soon as a YouTube video starts, the provider uses cookies that collect information about user behavior.
If you have deactivated the storage of cookies for the Google Ad program, you do not have to deal with such cookies when viewing YouTube videos. YouTube also stores non-personal usage information in other cookies. You must configure your browser to block cookies if you wish to prevent this.


Further information on data protection at "YouTube" can be found in the provider's data protection declaration at: https://policies.google.com/privacy?hl=en&gl=en.


§ 5 Newsletter

Within the framework of our business relationship you have given us your consent (Art. 6 para.1 GDPR) to send you our newsletter at regular intervals. We process your e-mail address for this purpose.
You can revoke your consent to the use of your data for the e-mail dispatch of our newsletter at any time with effect for the future. You will find a corresponding link in each newsletter.


§ 6 Use of social media plug-ins

When integrating plug-ins, we use the so-called two-click solution. This means that if you visit our site, initially no personal data will be passed on to the providers of these plug-ins. You can recognize the provider of the plug-in by the marking on the box above its initial letter or the logo. We offer you the possibility to communicate directly with the provider of the plug-in via the button. Only if you click on the marked field and thereby activate it, will the plug-in provider receive the information that you have accessed the corresponding website of our online offer. In addition, the data mentioned under § 3 of this declaration will be transmitted. In the case of Facebook, the IP address is anonymized immediately after collection, according to the respective provider in Germany. By activating the plug-in, data is automatically transmitted to the respective plug-in provider and stored there (US providers in the USA). Since the plug-in provider collects data mainly via cookies, we recommend that you delete all cookies using your browser's security settings before clicking on the greyed-out box.


We have no influence on the data collected and data processing processes, nor are we aware of the full extent of data collection, the purposes of processing, the storage periods. We also have no information on the deletion of the data collected by the plug-in provider.


The plug-in provider stores the data collected about you as user profiles and uses these for the purposes of advertising, market research and/or demand-oriented design of its website. Such evaluation is also made for users who are not logged in, to display customized advertising and to inform other users of the social network about your activities on our website. You have a right to object to the creation of these user profiles. You must contact the respective plug-in provider to exercise this right. Through the plug-ins we offer you the possibility to interact with social networks and other users, so that we can improve our offer and make it more interesting for you as a user. The legal basis for the use of the plug-ins is Art. 6 para. 1 sentence 1 lit. f GDPR.


The data transfer takes place regardless of whether you have an account with the plug-in provider and are logged in there. If you are logged in with the plug-in provider, your data collected with us will be directly assigned to your existing account with the plug-in provider. When click the activated button and link the page, for example, the plug-in provider also stores this information in your user account and communicates this to your contacts in public. We recommend that you log out regularly after using a social network, especially before activating the button, as this way you can avoid it being assigned to your profile with the plug-in provider.


For more information on the purpose and extent of the data collection and its processing by the plug-in provider, please refer to the privacy statements of these providers provided below. Here, you will also find further information on your rights and settings options for protecting your privacy. There is also the option to install add-ons to prevent data transfer.


Addresses of the respective plug-in providers and URL with their data protection information:


Facebook
Facebook Inc., 1601 S California Ave, Palo Alto, California 94304, USA ("Facebook"); https://www.facebook.com/policy.php.
For more information about Facebook data collection, see the Facebook websites:
https://www.facebook.com/help/186325668085084
https://www.facebook.com/about/privacy/your-info-on-other#applications
https://www.facebook.com/about/privacy/your-info#everyoneinfo.
Facebook has submitted to the EU-US privacy shield, https://www.privacyshield.gov/EU-US-Framework.


Instagram
Instagram LLC, 1601 Willow Road, Menlo Park, CA 94025, USA ("Instagram").
Overview of Instagram plugins and their appearance: http://instagram.tumblr.com/post/36222022872/introducing-instagram-badges
Information about privacy at Instagram: https://help.instagram.com/155833707900388.


YouTube

YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA ("YouTube")
https://policies.google.com/privacy?hl=en&gl=en.


§ 7 Changes to this Privacy Policy

We reserve the right to change this privacy policy at any time with effect for the future. An up-to-date version is available on the website. Please visit the website regularly and inform yourself about the applicable data protection regulations.